Digital Support Assistant, Hodder Education
What you’ll be doing
Supporting customers with the on-boarding and use of our digital platforms and services. Providing direct technical support to teachers and liaising with field and internal colleagues to provide a seamless customer journey.
Who we are looking for
Someone with a passion for customer service and support together with an aptitude for understanding and communicating technical solutions to non-experts and an interest in education.
What we offer
Our staff are our greatest asset and our benefits reflect this. In addition to 25 days annual leave days per year + bank holidays, we have an extensive list of benefits that include: a wide-ranging training library, development programmes including mentoring, Cycle to Work vouchers, Private Medical Insurance, eye care vouchers, up to 70% off book purchases, a charity book shelf, 2 volunteer days per year to use at your charity of choice, many employee networks to join, delicious subsidized canteen food, summer hours (finishing at 1pm on Fridays during the summer months!), season ticket loans, rent deposit loans, generous pension schemes and much more!
This role can be based at our London office, or at any of our new regional offices in Edinburgh, Newcastle, Manchester, Sheffield or Bristol.
The role will begin working from home due to ongoing Covid19 restrictions, but once normality resumes this role will be based at one of our UK offices, with a blend of in-office (3 days) and homeworking (2 days) per week.
Who we are and what we do
Hodder Education are a leading provider of print and digital teaching and learning resources for both the UK and International school and college markets. We put teachers and learners at the heart of what we do and as such are focussed on combining new and exciting digital solutions with outstanding support for our customers.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org