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Head of Consumer Insight

What you’ll be doing

The role

Hachette UK’s strategy identifies ‘Understanding Consumers’ as one of the key pillars that will drive the delivery of our mission and enable future success. We want to acquire a wider range of authors that will help us to reach more readers than ever before, and that starts with understanding their needs and behaviours (i.e. Consumer Insights). 

We’re looking for a Head of Consumer Insight who is evangelical about the role that data can play in our publishing decisions when it comes to understanding readers and acquiring authors, as a complement to the instinct and experience that our talented publishers bring to the table. We work in a people-centric, highly creative business and the success of this role will depend as much on building positive relationships with colleagues across the company as on having subject-matter expertise.

The new role reports to our Group Communications Director, who is looking for a partner to develop Consumer Insight into a function that drives both revenue and reputation for our business. This person, and the team they lead, must have the ability to translate data-led insight into the language of publishing and communicate it effectively. They will need to build bridges and belief.

This is a great opportunity for someone who is passionate about consumer lead data insights and is able use that data to tell a story and ultimately get buy-in from the business. The role is perfect for someone ready for the next step or challenge in their career and loves the idea of being able to shape this role and function as and how it develops. 

Who we are looking for

A bit about you

o   You're highly numerate, with the ability to turn complex data into user-friendly insight for a highly literate publishing audience

o   You enjoy working with people with different expertise to yours and have experience of building networks and managing stakeholders in federal or matrix businesses

o   You’re broadly familiar with how a publishing business operates

o   You understand evidence-led decision making and know how to persuade cultures to embrace it

o   You have a good working knowledge of the art of the possible in terms of modern data technologies and you’re able to extract the maximum value from a data asset

o   You can lead and manage (whether directly or indirectly) technical experts, without necessarily being able to do what they do

o   You have a laser focus on what’s valuable and important, rather than what’s simply interesting

o   You’re a natural problem solver with an ability to prioritise tasks and manage changing deadlines, while staying calm under pressure


What we offer

Our staff are our greatest asset and our benefits reflect this. In addition to 25 days annual leave per year + bank holidays, we have an extensive list of benefits that include: a wide-ranging training library, development programmes including mentoring, Cycle to Work vouchers, Private Medical Insurance, eye care vouchers, up to 70% off book purchases, a charity book shelf, 2 volunteer days per year to use at your charity of choice, many employee networks to join, delicious subsidized canteen food, summer hours (finishing at 1pm on Fridays during the summer months!), season ticket loans, rent deposit loans, generous pension schemes and much more!

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK’s second largest book publishing group. Our mission is to make it easy for everyone, everywhere, to unlock new worlds of ideas, learning, entertainment and opportunity. 

We’re made up of 10 autonomous publishing divisions and over 50 imprints with a rich and diverse history and an incredible range of authors. We’re also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. 

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus and Bookouture. They publish fiction and non-fiction in digital, audio and print formats from the world’s best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O’Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools. 

Hachette UK is part of Hachette Livre, the world’s third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean and Ireland. 

It’s an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK’s creative industries, including BridgertonThe Witcher and The Queen’s Gambit to name just a few recent successes from Hachette UK’s list.


Our culture


People at Hachette UK are incredibly proud of the contribution publishing makes to the world and we believe that embracing diversity in all its forms is the key to creating a culture that will make us a better publisher. Our people thrive in an environment that accepts and encourages the sharing of different ideas and opinions, and we publish a wide range of voices to reach the broadest audience possible.


Five years ago, we created ‘Changing the Story’, a programme of strategic policies, cultural initiatives and progressive partnerships to put diversity at the heart of everything we do. It is now one of the four pillars of our business strategy and something that every colleague is involved in from the day they join Hachette UK. 


As part of ‘Changing the Story’, we have eight employee networks to foster inclusion and belonging, and to bring about ongoing change in our company and the wider industry. These include Hachette Pride, which is dedicated to sharing the voices of LGBTQ+ staff and authors, Hachette THRIVE, which supports our Black, Asian and Minority Ethnic staff and authors, and Hachette Gender Balance, which works to ensure balanced recruitment and progression for all genders within the company. Today, more than a thousand of our employees are members of one or more of these networks. 

Our Commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.


The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Hachette UK


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