International Sales Operations Manager (12 month FTC)
What you’ll be doing
Providing Maternity Cover. Reporting to the International Sales Director, the Sales Operations Manager would work alongside the territory sales managers and be responsible for line managing the sales support team of three
- Maintaining strong working relationships with the customer service teams to assist with maximizing efficiency in the supply chain.
- Working closely with sales and production teams to co-ordinate stock, reprints, direct shipments and consignment stock
- Understanding International market needs and tailoring processes to meet our customer needs.
- Play a key part in the management and resolution of sales & customer related issues – working closely with the sales managers to identify issues and rectify by working cross-functionally with Customer Service, Supply Chain and Finance.
- Manage the creation of training materials and KPIs that would help streamline sales operations & customer service with existing customers and help onboard new ones.
- Work closely with product, marketing, customer success & PD, to ensure the sales team has the necessary sales tools and support for the different markets & segments.
- Manage the development and roll-out of sales tools and processes, to improve efficiency and commercial effectiveness.
- Evaluate the current processes and build a sales enablement strategy with effective KPIs
- Data provision and analysis provision for the sales team to assist with cross selling, onboarding & renewals
- Sales reporting to carry out performance/gap analysis
- Manage the sales operations support and two International sales support staff
- Manage Events/exhibitions operations and lead quarterly review meetings
- Contribute to the new CRM roll out
Who we are looking for
We’re looking for someone with excellent written and verbal communication, who can offer excellent customer support. The ideal candidate will be self-motivated, highly organised and able to work well independently as well as part of a team. Ability to manage a busy workload and prioritisation is required, as is confidence in learning and using various IT systems.
- Experience of International markets within Export Sales, Operations, Marketing, or Sales enablement.
- Extensive experience in educational publishing or content provision
- Extremely well organised
- Accomplished at making decisions under pressure
- Experience managing a team
- Familiarity with our systems Biblio, Extent, Genesis
- Good working knowledge of Excel
- Data analytics
- Confident communicator across all levels
- Good knowledge of CRM systems
What we offer
Our staff are our greatest asset, and our benefits reflect this:
- 28 annual leave days per year, increases to 29 days after 2 years’ service and goes up to 30 days after 5 years’ (+ bank holidays)
- Private medical insurance
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- Season ticket loans
- And much more!
The role will be based at our London or Sheffield, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.
Who we are and what we do
The Hodder Education Group, part of Hachette UK, has consistently grown both in the UK and internationally. We work alongside schools and colleges around the world to create books and digital resources that help teachers, students and parents. We have a set of core values that drive our culture and enrich our working environment:
- Teachers and students are at the heart of what we do
- Quality in everything from our practices to our products
- Trustworthy in what we publish and how we interact
- Collaboration is key to how we work, internally and externally
The international sales team is a group of talented and passionate people who are customer-focussed, sales driven and work collaboratively in all they do.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org