Operations Administrator, Hodder Education (Banbury)
Who we are and what we do
Hodder Education is one of the UK’s leading educational publishers and a former winner of the Educational Publisher of the Year award. We run over 500 events every year with over 16,000 attendees – events range from face-to-face, regional workshops with 12 teachers to revision conferences for students with 2,000 students attending. Teachers have a stressful job, so we at Hodder Education promise to make it easy for them to attend our events with excellent customer service and first-class support.
What you’ll be doing
To be the first point of contact for all Events enquires – either on the phone or via email – and ensure that all Events documents are completed accurately and on time to ensure the smooth running of our workshops, webinars and conferences.
Who we’re looking for
We are looking for someone who can deliver a personal, friendly yet professional approach to teachers and schools. You must have a proactive attitude to ensure that you deliver what has been promised and go the extra mile. The role has a diverse range of tasks so you must be great at planning a busy workload, can make decision independently but also work as part of a team.
What we offer
You will be joining a friendly, experienced and collaborative team working to high standards of customer service. This is an excellent opportunity to gain experience working with a number of booking systems and boost your skillset handling customer queries. You will also have access to the training and other benefits offered by Hachette UK.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
NB: We are using a blind recruitment process for this role. This means that managers will only see your skills and experience, educational history and answers to your application questions at the shortlist stage, with your personal information removed. This is intended to ensure a fair and consistent review of all applications based on your skills and experience relevant to this role.