Warehouse Management System (WMS) Analyst, Hachette IT
What you’ll be doing
Within Hachette IT, based at Hachette UK Distribution (Hely Hutchinson Centre) in Didcot, you will be asked to monitor, maintain, and provide support for the Warehouse Management System. As the Lead Analyst, you will also be required to provide supervision and shift management for a small team of WMS Analysts. You will be expected to monitor the number of support tickets assigned to the WMS team, liaise with colleagues, suppliers and customers and escalate as necessary to ensure that tickets are actioned and resolved to the customer’s satisfaction as quickly as possible.
Who we’re looking for
We are looking for an excellent WMS Analyst, possessing the ability to work with all levels of the Distribution business and IT. You must demonstrate trustworthiness, integrity and honesty and can accept feedback from others positively.
A strong understanding of Distribution methodologies, processes, and guidelines, along with a proven track record in a Support or Operational role within an organisation is essential, as is the ability to communicate & manage expectations at all levels and have experience of JDA 9.1 or JDA 2019.
Hachette Distribution’s business is time critical, therefore you must be able to work to tight deadlines, be able to focus on the present and manage your own tasks as well as your teams accordingly.
What we offer
Along with a competitive salary and benefits package, this is a great opportunity to join a small, focused and friendly team whose primary focus is on customer satisfaction. You may be required to work outside of core hours to provide holiday or Sickness cover for your colleagues.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.