Webinar Operations & Customer Service Executive (Parental Leave Cover), Hodder Education
Who we are and what we do
At Hodder Education, we are proud to be one of the largest education publishers in the UK and internationally. We aim to make a difference for all teachers and students by offering a broad range of quality resources and events. Our success is rooted in our values:
· putting all teachers and students at the heart of what we do
· always looking to improve the quality of what we create
· working collaboratively
· being trustworthy in what we publish, how we work as a team and with our customers.
The Events department runs over 500 events every year (pre-COVID-19) with over 16,000 attendees – events range from face-to-face, regional workshops with 45 teachers to online webinars with 100s of students watching. We have recently moved majority of our events online so that teachers and students can still access expert support and have tailored our products to offer on-demand training. Teachers have a stressful job, so our service level agreement is to make it easy for them to attend our events with excellent customer service and first-class support.
What you’ll be doing
Webinars, Speakers. Customer Service.
You will be focusing on adding value to our webinar operations (Adobe Connect and Zoom) to ensure they as effective and valuable as possible; working closely with external speakers to ensure notes and course materials are ready on time (and printed – if face-to-face), offer support to webinar representatives and provide phone and email customer support.
The role will be based at Blenheim Court in Banbury, Oxfordshire once it is safe for the office to reopen. In the meantime, we will provide you with the technology needed to do the job from home and can promise plenty of support and virtual communication to help welcome and settle you into the Hodder Education family. Reporting to the Events Operations & Marketing Manager, you will be working closely alongside the Customer Service team, conference producers, webinar representatives and external speakers.
Who we’re looking for
We’re looking for someone who makes a habit of improving the way things are done, who embraces change and who enjoys combining owner mentality and creativity.
You will have an enthusiasm for and a clear understanding of the web conferencing market, ability to manage multiple projects and speakers smoothly, with excellent attention to detail. You will be able to manage tricky situations and be excited by the challenge of using customer insights, research and new ideas to identify how we can add value to our events.
You will maintain excellent and lasting relationships with speakers – who can deliver a personal, friendly yet professional approach to teachers and schools. You must have a proactive attitude to ensure that you deliver what has been promised and go the extra mile. The role has a diverse range of tasks so you must be great at planning a busy workload, can make decision independently but also work as part of a team
What we offer
We offer a vibrant, fun and creative environment within an enthusiastic and creative team, where your ideas will be heard and where you will have the capacity to change things and do things differently As part of Hachette, you will have access to competitive benefits, an extensive training library and development schemes such as mentoring.
We offer flexible working for all staff, whatever your circumstances. This includes the opportunity to work from home for several days per week.
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.